Privacy and confidentiality

No data is collected on this website by use of cookies or analytical tools.

All client data is stored securely in hard copy and will be treated with the strictest of confidence.

Client data is collected at the initial booking and at consultation by means of a consultation form.  No data is stored electronically.

A full GDPR (General Data Protection Regulations) document is given to each client for their records at the first appointment.  This document explains why I ask for the data I hold, how it will be used (to identify appropriate massage treatments for the client) and what the client’s rights are regarding the data I hold.

To review the GDPR document, please click on this link: Equilibria Massage GDPR

In addition to GDRP compliance, I am a fully-insured member of the Federation of Holistic Therapists (FHT) and am bound under FHT Confidentiality as defined in the FHT Code of Conduct and Professional Practice.

Environment and sustainability policy

Equilibria Massage recognises the responsibilities of businesses to the environment beyond legislative requirements and actively pursues reduction in waste, carbon emissions and overall environmental impact.  All printing is on recycled card and paper and reduced to the lowest requiements.  All disposable products are biodegradable.  All oils are organic.  All equipment used in treatments is cleaned using environmentally-responsible products.  Use of plastics is kept to a minimum and recycled.  All carbon emissions from travel are offset.  I will arrange for a tree to be planted on behalf of each client every year.  The website hosting has been moved to  green hosting company, independently reviewed. Banking has been moved to an ethical and sustainable bank in line with company policy. All aspects of the business are subject to ongoing review and continuous improvement regarding environmental impact.  

COVID-19 policy

  • To minimise the risk of COVID-19 I will be continuing my high standards of hygienic practice and adding additional precautions in line with WHO, Government and FHT recommendations.
  • All equipment will be cleaned at the start and end of each treatment using a sanitiser. Fresh linen will be used for each client.
  • My hands will be cleaned between every client, using hand sanitiser where hand washing is not possible.
  • Clients will be asked to clean their hands before and after treatment.
  • Pens and phone screens will be wiped down after use.
  • I will be monitoring my health, including checking my temperature every day, and ensuring that I, and everyone I come into close contact with, have no symptoms of COVID-19.
  • There will be a 5-minute gap between every workplace massage appointment to allow time to clean between every client.
  • I will ensure that there is enough time between mobile appointments to mean that all equipment and linens can be cleaned thoroughly.
  • In the event that I display any symptoms of COVID-19, or that any person I have come into close contact with in the last 48 hours does, I will reschedule all appointments to follow a negative test result or completion of the self-isolation period.
  • If a client has to cancel due to displaying COVID-19 symptoms, their appointment can be rescheduled to follow their completion of the self-isolation period and confirmation by their doctor that they can receive massage, without a cancellation fee.
  • I will wear a face mask to all appointments with high-risk clients. Clients will not be required to wear a mask during treatment but may choose to wear one.